The privacy policy & terms of use on this page include personal data usage, content, and disclaimers
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Last update - 09 Sep 2025
PT Kendaraan Listrik Nusantara, including affiliates, parent/subsidiary companies and other related companies (hereinafter referred to as “MAKA Motors” or “We”) respects Your privacy and is committed to protecting Personal Data (as defined below) in accordance with the Laws of the Republic of Indonesia Number 27 of 2022 concerning Personal Data Protection (“PDP Law”). This Privacy Policy explains how MAKA Motors collects, uses, discloses, processes and/or protects Your Personal Data in the use of our services, products or applications (collectively, the “Services”). This Privacy Policy applies to all users of MAKA Motors Services.
Please take a moment to read this Privacy Policy so that You know and understand how We process Your Personal Data.
This Privacy Policy supplements but does not remove or replace any other consents You may have previously given to MAKA Motors in relation to your Personal Data, and your consent herein is in addition to any rights that MAKA Motors may have under the law to process Personal Data You.
Personal Data is data concerning natural persons who are identified or can be identified individually or in combination with other information, either directly or indirectly, through electronic or non-electronic systems [Article 1 point 1 of the PDP Law]. We collect various types of Personal Data, including but not limited to:
Name, address, phone number, email address, date of birth, gender, and other identification data.
Transaction data, including purchase information and services used.
Information collected through your interactions with our Services, such as application usage data, visit information, and interactions with our website.
Information from cookies or similar technologies used in our Services.
Data provided when registering for events or activities organized by us.
Generally, We collect Your Personal Data primarily when you:
Register for our Services.
Contact us through various communication channels, such as email, phone, or contact forms.
Visit or use our website.
Participate in surveys, promotions or activities that We organize.
To the extent permitted by law, when Your image, photo or video is taken by Us via CCTV cameras or via photos/videos taken when You attend our event.
Contacted by or responding to marketing officers/representatives and/or Our Services.
Providing Your Personal Data to Us for any other reason.
The Personal Data We collect may be used for various purposes, including but not limited to:
Providing and managing our Services for you.
Communicating with you about our Services, updates, and other important information.
Verifying the completeness and validity of required documents, and ensuring compliance with applicable regulations.
Monitoring and recording communications with you for customer service, fraud prevention, and quality improvement purposes.
To request feedback or participate in surveys, as well as conduct market research and/or analysis for statistical, profiling or other purposes for Us to design Our products, understand customer behavior, preferences and market trends, and review, develop and improve the quality of Our products and Services.
To prevent, detect and investigate crime and analyze and manage commercial risks.
In connection with a claim, action, or legal process (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing Our contractual and legal rights and obligations.
Complying with legal obligations or orders from authorized government agencies.
Furthermore, to the extent permitted by law, We may also process your Personal Data for the following “Additional Purposes”:
Marketing Our Services via phone, email, or other communication channels.
To provide You product details, special offers, promotions and/or gifts, either to Our customers generally, or that We have identified as may be of interest to you.
To match Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services.
For purposes reasonably related to the preceding matters.
We will store your Personal Data for the period necessary to fulfill the purposes for which it was collected, with a maximum retention period of 10 (ten) years or as required by applicable law. After the retention period ends, we will delete or anonymize your Personal Data unless there is a legal obligation to retain it for a longer period.
We will not disclose your Personal Data to third parties except in the following situations:
To comply with legal obligations or orders from authorized government agencies.
To provide Services to you, including through partners or service providers working with us.
To affiliates, principals and related companies of MAKA Motors, as well as the MAKA Motors distributor and dealer network.
To our professional advisors, such as consultants, auditors and lawyers.
If you have given prior explicit consent.
We will take reasonable steps to protect your Personal Data from unauthorized disclosure and endeavor to ensure that third parties with whom we collaborate in processing your personal data are subject to appropriate confidentiality obligations.
We are committed to protecting your Personal Data. We use appropriate technical and administrative measures to keep your data secure from unauthorized access, alteration, or inappropriate disclosure.
You have the right to access, change, correct or delete your Personal Data that We process and other rights in accordance with the PDP Law. If you wish to exercise your rights, please contact Us using the contact information below. We will make our best efforts to fulfill your rights in accordance with applicable legal provisions.
If you withdraw Your consent to any or all use of your Personal Data, depending on the nature of Your request, We may not be able to continue to provide Services to You, or perform any existing contractual relationship, which in turn may also result in the termination of any agreement with Us and/or You become in breach of Your contractual obligations or promises. Our legal rights and remedies in this matter are expressly protected by law.
When You visit or interact with the site, Our services, We or Our authorized service providers, We may use cookies, web beacons, and other similar technologies to improve your experience when using our services.
Cookies are text files that contain small amounts of information such as website visits, browsing history, emails opened, links clicked, etc. that are downloaded to Your device when You visit a website. After that, cookies will be sent back to the originating website on each subsequent visit, or to another website that recognizes that specific cookie. Cookies allow a website to recognize a specific device or browser.
Web beacons are small graphic images (also known as “pixel tags” or “clear GIFs”) that may be included on Our sites and Services. Web beacons typically work in conjunction with cookies to create a unique profile of each user and user behavior.
We may offer certain features and services that are only available through the use of these technologies. You are always free to block, delete, or disable these technologies if Your browser permits. However, if You reject cookies, web beacons or other similar technologies, You may not be able to take advantage of certain site features or services. For more information about how to block, delete, or disable these technologies, please review your browser settings.
Our website may contain links to other websites operated by third parties, including for example our business partners. MAKA Motors is not responsible for the data protection practices of websites operated by third parties linked to Our website. We encourage You to learn about the data protection practices of such third-party websites. Some of these third party websites may be co-branded with Our logo or trademark, even though they are not operated or managed by Us. Once you leave Our website, You should check the applicable Data Protection Policy of the third party website to determine how they will handle any information they collect from You.
We may update this Privacy Policy from time to time to reflect changes in our data processing practices or to comply with legal requirements. We will publish such changes on this page and, if necessary, notify you via email or through notifications in our Services.
By accessing, registering, or using our Services, you declare that you have read, understood, and agree to provide your Personal Data to us in accordance with this Privacy Policy.
If you provide Personal Data relating to another individual, by providing that information to Us you state that you have obtained consent from the relevant party to provide that person's Personal Data to Us.
If you provide any Personal Data relating to someone under the age of 21, by sending Us that information You represent to Us that You have obtained consent from that person's parent and/or guardian to provide that person's Personal Data to Us.
If you have any questions or require further clarification about this Privacy Policy, please contact us at:
MAKA Motors
Email: customercare@maka-motors.com
Hotline Call Center: (021) 39 529 329
Official WhatsApp: 0877 222 5445
If the information you need is not available, please contact us